On average, articles will be delivered to your Fisher email within 24-48 hours. Books that Fisher owns will be delivered to your address in 3-4 business days. Books that Fisher does not own should arrive within 5-7 business days. You will receive a message in your Fisher email when the book is on its way.
You will be emailed a UPS pre-paid return shipping label for each item. For more information refer to the Policies section of this page.
If you lose your label, please send an email to firstname.lastname@example.org. We can email you a new label to print and attach to the package.
Contact the ILL Office at 585-385-8106 or email@example.com
If an item borrowed through ILL is damaged and the lending library (Lavery Library or another institution) determines that a damage fee or replacement charge is necessary, the damage/replacement fee will be passed on to the patron’s Fisher account. Bills over $10 will result in a hold on the student’s account, which prohibits the student from registering and receiving grades or transcripts, and must be paid in full in order to be removed.
If an item is lost or kept so far past the due date that the lending library assumes it is lost, the student is responsible for the replacement charge as determined by the lending library. Bills over $10 will result in a hold on the student’s Fisher account, which prohibits the student from registering and receiving grades or transcripts. These bills must paid in full in order for the hold to be removed. Students may also be blocked from further Interlibrary Loan use until the bill has been paid.
Please make every effort to return or renew your items on time. Maintaining positive relationships with the libraries we borrow and lend with allows all of the Fisher community to enjoy this wonderful service.
Patrons that damage, lose, or keep Interlibrary Loan books to the point where they are considered lost by the lending library will be responsible for all replacement costs as determined by the lending library, and overdue fees if applicable. Bills over $10 will result in a hold on students' campus accounts. Holds will be removed once bills are paid in full.
Items will be shipped to you in a box or padded mailer. A pre-paid return shipping label will be sent to you via email.
Need a new pre-paid return label? Send us an email at firstname.lastname@example.org and we can email you a new one to print and attach!
To renew your materials, please send an email to email@example.com with the Title and Author of each item you need renewed. ILL Staff will process the renewal of your request for you and respond within 1 business day. All renewal requests must be approved by the library that sent us the book. If the lending library denies the renewal, you will be notified via email and asked to return the book to St. John Fisher University.