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Interlibrary Loan

Can't find what you need at Lavery Library? We can help you get it! Interlibrary Loan materials not in Lavery Library and watch your research possibilities become endless! Questions? Contact us at or 585-385-8106

Frequently Asked Questions

How long will it take to get my items?

On average, articles will be delivered to your Fisher email within 24-48 hours. Books that Fisher owns will be delivered to your address in 3-4 business days. Books that Fisher does not own should arrive within 5-7 business days. You will receive a message in your Fisher email when the book is on its way. 

How do I send them back? 

You will be emailed a UPS pre-paid return shipping label for each item. For more information refer to the Policies section of this page.

What if I lose my UPS pre-paid return label? 

If you lose your label, please send an email to We can email you a new label to print and attach to the package.

Who do I contact with request questions/problems?

Contact the ILL Office at 585-385-8106 or


Damaged Items

If an item borrowed through ILL is damaged and the lending library (Lavery Library or another institution) determines that a damage fee or replacement charge is necessary, the damage/replacement fee will be passed on to the patron’s Fisher account. Bills over $10 will result in a hold on the student’s account, which prohibits the student from registering and receiving grades or transcripts, and must be paid in full in order to be removed. 

Very Overdue and Lost Items

If an item is lost or kept so far past the due date that the lending library assumes it is lost, the student is responsible for the replacement charge as determined by the lending library. Bills over $10 will result in a hold on the student’s Fisher account, which prohibits the student from registering and receiving grades or transcripts. These bills must paid in full in order for the hold to be removed. Students may also be blocked from further Interlibrary Loan use until the bill has been paid. 

Returning Materials

Please make every effort to return or renew your items on time. Maintaining positive relationships with the libraries we borrow and lend with allows all of the Fisher community to enjoy this wonderful service.

Patrons that damage, lose, or keep Interlibrary Loan books to the point where they are considered lost by the lending library will be responsible for all replacement costs as determined by the lending library, and overdue fees if applicable. Bills over $10 will result in a hold on students' campus accounts. Holds will be removed once bills are paid in full.

Returns are easy!

Items will be shipped to you in a box or padded mailer. A pre-paid return shipping label will be sent to you via email. 

  • Keep all packaging! – You will use this to return all materials to Fisher’s Lavery Library
  • Print return shipping label from email that was sent when the item shipped.
  • Place borrowed items into box or padded mailer (If Hardcover, use box. If paperback, use padded mailer).
  • Make sure the package is sealed.  Be sure padded mailer is securely closed to avoid loss or damages during shipping.
  • Drop off to UPS pickup store/location.

Need a new pre-paid return label? Send us an email at and we can email you a new one to print and attach!

Renewing Materials

To renew your materials, please send an email to with the Title and Author of each item you need renewed. ILL Staff will process the renewal of your request for you and respond within 1 business day. All renewal requests must be approved by the library that sent us the book. If the lending library denies the renewal, you will be notified via email and asked to return the book to St. John Fisher University.