How long will it take to get my items?
On average, articles will be delivered within 24-48 hours. Books that Fisher owns will be delivered in 2-3 business days. Books that Fisher does not own should arrive within 4-7 business days. You will receive a message in your Fisher email when the book is on its way.
How do I send them back?
Your items will come with a UPS pre-paid return shipping label. For more information see the Returning Materials page of this guide.
What if I lose my UPS pre-paid return label?
If you lose your label, please send an email to ill@sjfc.edu. We can email you a new label to print and attach to the package.
What happens if I lose an article or book chapter I requested?
ILL articles are available from your ILL account for up to 30 days after delivery.
Log into your ILLiad account
Scroll down to "Articles and Book Chapters"
Click "View" to see the PDF you need
Be sure to save to your desktop/USB/etc.! Articles are only available for up to 30 days after delivery!
Who do I contact with request questions/problems?
Contact the ILL Office at 585-385-8106 or ill@sjfc.edu
Damaged Items:
If an item borrowed through ILL is damaged and the lending library (St. John Fisher College or another library) determines that a damage fee or replacement charge is necessary, the damage/replacement fee will be passed on to the patron’s SJFC account. Bills over $10 will result in a hold on the student’s account, which prohibits the student from registering and receiving grades or transcripts, and must be paid in full in order to be removed.
Very Overdue and Lost Items:
If an item is lost or kept so far past the due date that the lending library assumes it is lost, the student is responsible for the replacement charge as determined by the lending library. Bills over $10 will result in a hold on the student’s Fisher account, which prohibits the student from registering and receiving grades or transcripts. These bills must paid in full in order for the hold to be removed. Students may also be blocked from further Interlibrary Loan use until the bill has been paid.
