There are two ways you can interact with our librarians through web chat: the full AskUs 24/7 page and the embedded chat widget you'll see in many pages.
Don't forget, you can also ask research questions by email (firstname.lastname@example.org), by phone (585-385-8165), or in person at the research help desk!
If you see a box like the one below on a library page or a database, you are able to chat with a librarian. Just type your question in the white box and click Send to start a chat.
This will connect you to a Fisher librarian or one of our partner librarians in the AskUs 24/7 cooperative!
AskUs 24/7 is a cooperative chat service that connects you to a librarian at any time. Librarians at SJFC monitor the chat, and help other libraries as well in exchange for around-the-clock coverage.
SJFC librarians watch for questions from our students and staff coming in, but if a Fisher librarian is not available, a cooperative librarian will be able to help you with your research. These librarians are located all around the country, and staff the chat service 24 hours a day.
If your question is Fisher-specific (related to books held on reserve, fines or holds) you may be better served by sending an email to the library.