How long will it take to get my items?
On average, articles will be delivered within 24-48 hours. Books that Fisher owns will be delivered in 2-3 business days. Books that Fisher does not own should arrive within 4-7 business days. You will receive a message in your Fisher email when the book is on its way.
How do I send them back?
Your items will come with a UPS pre-paid return shipping label. For more information see the Returning Materials page of this guide.
What if I lose my UPS pre-paid return label?
If you lose your label, please send an email to email@example.com. We can email you a new label to print and attach to the package.
Who do I contact with request questions/problems?
Contact the ILL Office at 585-385-8106 or firstname.lastname@example.org
If an item is lost or kept so far past the due date that the lending library assumes it is lost, the student is responsible for the replacement charge as determined by the lending library. Bills over $10 will result in a hold on the student’s Fisher account, which prohibits the student from registering and receiving grades or transcripts. These bills must paid in full in order for the hold to be removed. Students may also be blocked from further Interlibrary Loan use until the bill has been paid.