I'm a online/distance student. How do I get materials delivered to me?
Please see our Online and Distance Student Programs section of this guide for more information.
How long will it take for my request to arrive?
On average, articles arrive within 48 hours to your Fisher Email. Books will typically arrive within 3-5 business days. Be sure to plan ahead! We strive to provide speedy service, but sometimes delivery time is out of our hands!
Where do I pick up my request?
How do I know when my request is available?
You will receive a notification in your Fisher Email when your request is available.
My password won't work! Who do I contact?
See OIT's Password Reset information page to reset your password. You use your email username and password to login to ILL, so these are the credentials you should troubleshoot with OIT.
If you are still having trouble, contact our Systems Librarian at 585-385-8382 or email@example.com.
Who do I contact with request questions/problems?
Contact the Interlibrary Loan Office at 585-385-8106 or email firstname.lastname@example.org
What happens if I lose an article or book chapter I requested?
ILL articles are available from your ILL account for up to 30 days after delivery.
Log into your ILL account (https://illiad.sjfc.edu).
Scroll down to "Articles and Book Chapters"
Click "View" to see the PDF you need
Be sure to save to your desktop/USB/etc.! Articles are only available for up to 30 days after delivery!
Can Alumni use Interlibrary Loan?
No, but Alumni do have access to other library services. Find out more on the Alumni section of the Borrowing Library Materials page.
To check on the status of a request:
Log into your ILL account
Your Outstanding Requests will be listed on top of your ILL account homepage.
Look for the "Status" column and you will see the progress of your request:
Status definitions are listed below: